Last updated: 03 April 2026

1. Who We Are

This Privacy Policy applies to Instant Driving Agency Ltd, a private limited company registered in England and Wales, operating the international driving license translation service at instantdrivingagency.com.

We are committed to protecting your personal data and processing it fairly and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable data protection legislation.

2. What Information We Collect

2.1 Information You Provide to Us

When you use our services, we collect the following personal information that you provide directly:

• Identity information: your full name, date of birth, nationality, and photograph
• Driver’s license information: a copy or photograph of your national driver’s license
• Contact details: email address, phone number, and postal address
• Payment information: billing details and payment card information (processed securely by our payment provider — we do not store full card details)
• Travel information: your country of origin and destination country
• Communications: any messages, enquiries, or correspondence you send to us

2.2 Information We Collect Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website or search engine
• Device type and screen resolution
• Cookies and similar tracking technologies (see Section 9 below)

2.3 Information from Third Parties

We may receive information about you from third parties, including payment processors, fraud prevention services, and analytics providers.

3. How We Use Your Information

3.1 To Provide and Deliver Our Services

• Processing your application for an international driving license translation
• Verifying your identity and the validity of your national driver’s license
• Producing and delivering your translation document by email or post
• Processing payments and issuing receipts
• Managing your account and order history

3.2 To Communicate With You

• Sending order confirmations, updates, and delivery notifications
• Responding to your enquiries and customer support requests
• Sending important notices about changes to our service or policies
• Sending marketing communications where you have consented or we have a legitimate interest

3.3 To Improve Our Services

• Analysing how users interact with our website to improve usability
• Monitoring and preventing fraud and unauthorised use of our services
• Conducting internal research and analytics
• Complying with legal obligations and regulatory requirements

4. Legal Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following legal bases:

• Contract performance: Processing is necessary to provide the translation service you have requested and fulfil our contractual obligations to you.
• Legal obligation: Processing is necessary to comply with legal requirements applicable to our business.
• Legitimate interests: We process certain data based on our legitimate interests in operating and improving our business, including fraud prevention, security, and analytics — where these interests are not overridden by your rights.
• Consent: Where we send marketing communications or use non-essential cookies, we rely on your consent, which you may withdraw at any time.

5. How We Share Your Information

We do not sell, rent, or trade your personal data. We may share your information with trusted third parties only in the following circumstances:

• Payment processors: To securely process your payment transactions.
• Delivery and postal services: To ship physical copies of your translation document.
• IT and hosting providers: To operate and maintain our website and systems.
• Analytics providers: To understand how our website is used, using anonymised or aggregated data where possible.
• Email service providers: To send you order confirmations and communications.
• Legal authorities: Where required by law, court order, or regulatory authority.
• Business transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred to the acquiring party.

All third parties we work with are required to handle your personal data securely and in accordance with applicable data protection laws.

6. International Data Transfers

Our company is based in the United Kingdom. Some of our third-party service providers may be located outside the UK or the European Economic Area (EEA). Where we transfer personal data internationally, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the relevant authority, or that the receiving country has an adequacy decision from the UK Government.

7. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements:

• Order and transaction records: Retained for 7 years to comply with UK financial and tax regulations.
• Identity and license documents: Retained for the duration of your order and deleted within 90 days of completion, unless required longer by law or an active dispute.
• Customer support communications: Retained for 3 years from the date of your last contact.
• Marketing consent records: Retained until you withdraw consent or for 3 years of inactivity, whichever comes first.
• Website analytics data: Retained in aggregated or anonymised form for up to 26 months.

When we no longer need your data, we securely delete or anonymise it.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request that we correct inaccurate or incomplete data.
• Right to erasure: You may request that we delete your personal data in certain circumstances (the “right to be forgotten”).
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances.
• Right to data portability: You may request your data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Rights related to automated decision-making: You have the right not to be subject to decisions based solely on automated processing that significantly affects you.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at contact@instantdrivingagency.com. We will respond within 30 days. We may need to verify your identity before processing your request.

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner’s Office (ICO):

• Website: ico.org.uk
• Telephone: 0303 123 1113

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyse website usage. Cookies are small text files stored on your device.

9.1 Types of Cookies We Use

• Essential cookies: Necessary for the website to function. They cannot be switched off and include session and security cookies.
• Analytics cookies: Help us understand how visitors interact with our website by collecting information anonymously, for example via Google Analytics.
• Functional cookies: Remember your preferences to improve your experience, such as language or country settings.
• Marketing cookies: Used to track visitors and display relevant advertisements. These are only placed with your consent.

9.2 Managing Cookies

When you first visit our website, you will be presented with a cookie consent banner where you can accept or decline non-essential cookies. You can also manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

10. Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Secure servers and encrypted storage
• Access controls restricting who within our organisation can access personal data
• Regular security reviews and updates
• PCI DSS compliant payment processing handled by certified payment providers

While we take all reasonable steps to protect your data, no internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

11. Children’s Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from anyone under 18 years of age. If you believe that a child has provided us with personal data, please contact us immediately and we will take steps to delete such information.

12. Links to Third-Party Websites

Our website may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to those third parties. We encourage you to read the privacy policies of any external services you visit, as we have no control over and accept no responsibility for their privacy practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email or by placing a prominent notice on our website.

We encourage you to review this policy periodically. Your continued use of our services following any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: